Privacy policy.

1.Introduction

Matsue Leadership & Consulting ("we", "us", "our", Matsue Leadership & Consulting) is committed to protecting the privacy of our website visitors and clients ("you" or "your"). This Privacy Policy explains how Matsue Leadership & Consulting collect, uses, discloses, and safeguards your personal information when you access or subscribe to our website and services. We may vary this policy from time to time, and will ensure that the most up-to-date version is on this website.

2.Compliance with Australian Law

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which regulate how we handle personal information.

2.1 Your Consent

By using our website and services, and providing us information about yourself, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2.2 Collection of Personal Information

We may collect personal information from you when you:

  • Register for our IT leadership programs.

  • Subscribe to our newsletter or updates.

  • Download brochures and articles.

  • Contact us through our website or other channels.

  • Participate in surveys or other research activities.

  • Provide services to us.

The types of personal information we may collect include:

  • Your name.

  • Contact information (email address, phone number, etc.).

  • Professional information (job title, company, etc.).

  • Payment information (if applicable).

  • Information about your interactions with our website and services.

  • Information collected through cookies and similar technologies (see below).

2.3 Use of Personal Information

We may use your personal information to:

  • Provide you with the services you have requested.

  • Send you invoices or payment reminder notices.

  • Communicate with you about our programs, events, and other offerings.

  • Personalise your experience on our website.

  • Conduct research and analysis to improve our services.

  • Comply with legal and regulatory obligations.

We will not spam, sell, or rent your email address to any third parties.

2.4 Disclosure of Personal Information

We may disclose your personal information to:

  • Our third-party service providers who assist us in delivering our services (e.g., payment processors, email marketing platforms, learning management system providers).

  • Other third parties with your consent or as required by law.

2.5 Third-Party Payment Processor

We use Stripe to process payments for our services. Stripe collects and processes your payment information in accordance with its privacy policy, which can be found at https://stripe.com/au/privacy.

2.6 Third Party Learning Management System (LMS) Provider

We use GRC Solutions as our LMS provider. GRC provides our online learning delivery and collects and processes your LMS access information in accordance with its privacy policy, which can be found at

https://grc-solutions.com/privacy-policy/

2.7 Third Party Digital Credential Provider

We use Credly (a Pearson company) as our Digital Credential provider. Credly provides our online credential master-record and delivery service and collects and processes your training information in accordance with its privacy policy, which can be found at

https://www.pearson.com/en-us/privacy-center/privacy-notices.html

2.8 Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement appropriate technical and organisational measures to safeguard your data.  

2.9 Access and Correction

You have the right to request access to and correction of your personal information. You may also request to unsubscribe from our email list at any time by clicking the "unsubscribe" link at the bottom of our emails. Please contact us at info@matsue.com.au if you wish to exercise these rights.  

2.10 Complaints

If you believe that we have breached the Australian Privacy Principles, you may lodge a complaint with us at info@matsue.com.au We will investigate your complaint and respond to you within a reasonable time frame.

If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) by using the privacy complaint form available at www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint and submitting it online, by post, fax or email. It is free to make a complaint to us or the OAIC.

2.11 Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your interactions with our website. This information may include your IP address, browser type, device type, pages visited, and time spent on our website. We use this information to analyse website traffic, personalise your experience, and improve our services.  

2.12 Google Analytics and AdSense

We use Google Analytics and AdSense on our website. These services use cookies to collect information about your use of our website. This information is used to analyse website traffic, serve relevant advertisements, and improve our services. You can find out how to manage Google Analytics cookies at https://policies.google.com/technologies/cookies?hl=en-US#types-of-cookies. Google's privacy policy can be found at https://policies.google.com/privacy.

3.Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at: